It was a comedy from the salesperson unable to get their paperwork together to us having to tell them at least 4 time we DO NOT want their extended warranty and to please remove it from the bill ( guess that's how they make their money) even after getting home found errors on the bill. Was contacted on Monday and was told the mattress would be delivered on Wednesday PM. 09.03.21 Not A Peep Since August 26Th When They Submitted A Claims Request - Email From Robin Dated 8/26 - The Liability Claims Department Emailed The Manufacturer Today For Claim Status And We Are Awaiting Their Reply. Mind you, there are no examples in the store of this type of adjustable base. I go in again, customer service says they will process cancellation now and I will get a confirmation on Monday (this is Saturday). On Sept 20th received a call that it was on back order for at least another week. Leather is peeling off from all different places at the sitting area and its embarrassing to have guests. I'm posting on every media site I can . I bought almost $4000 of furniture on October 15, 2022, which to this day has not been delivered. Almost four months. SO BEWARE DON'T buy the FCP care plan it is a total waste of money. Don't shop here. The initial date that was given for delivery was August 15, 2020. What would you expect from it after that. do not be victimized!! When I first came to Ashley to look at furniture the staff was really friendly and helpful. I've escalated but no resolution. It's plush and comfortable. Now February 2022, one side table came, still waiting on a coffee table and side table. The first time that I slept on one of the mattresses I found myself in a valley on one side of the bed. Chris met us as soon as we came in the door and answered al My Sales rep Ms. J. determined the type of mattress suited for my body and health needs via technology Ms. J. was able to locate and have the mattress delivered the next day! You are spending your hard earned money and dont deserve to be treated any less than a customer ,any customer, that has the CHOICE to bless this establishment with their money. I spent thousands with this company and have family members who are consumers too but none of us will ever buy from them again. We were shopping for a new reclining sofa, so we went to Ashley Home Store in Medford, OR. Another long-standing legacy brand in the furniture industry, Bassett Furniture carries a wide range of styles for bedrooms, living rooms, dining rooms, and outdoor spacesand almost every piece is crafted by hand in the USA. The absolute worst furniture experience of my life. After I paid the delivery charge and taxes. Tried to call several times to resolve issue and spent over an hour on hold. One of them holds the cell phone that you have to sign while the lady is asking whether you have inspected the furniture which I thought I did until I noticed the chipping right after they left but I wasnt able to get to them because it was right around Christmas and the store wouldnt reopen until the following Monday or Tuesdlay, I recall. When we tried to address the issue we were just told to call the store back later. They came, they assembled and even showed me how to use the extension feature on my dining table super professional, courteous and cleaned up after themselves. Here are some additional online resources you may like to check out: Wed be happy to help you bring your dreams to life at any ofour locationsin NC, SC, and GA. I advised him that the couch set we selected was better for us since I have two young children and getting a couch that is over $700 plus will not be ideal. I am going furniture shopping tomorrow in hopes I can find something that can be delivered in less than a month, and will gladly cancel this order. very displeased and more than likely will not be coming back. Finally, June 2022 we have all the pieces. I was there with my husband and my 4 yr old son for over 2 hours we are very responsible ppl we should not b treated as we were. My comments of Ashley Home Store on Facebook have been blocked as my comments generated numerous conversations of other unhappy customers. Learn from my mistake. I was then transferred to the manager to assist with cancelling my order. This is the worst company I have dealt with. Next time I need more furniture, I will be going back for Kevin's help! BUYER BEWARE!!! La-Z-Boy Furniture is known for quality. Not only that but that he would give us the couch for the same price. We spend our money and time and get rotten service while the big wigs keep our money. He is 6' and 200 pounds, so not an obese person. Do not buy anything from Ashley. Scott spent about 3 hours with us and showed enthusiasm throughout the process for helping us with our needs. formId: "92846c8f-509c-426c-bf5b-bb8b8e6729dc", I say it's a big purchase and he starts launching into his analogies again. Now no employee can tell me where my money is and bill don't stop because they don't know where it is. Tried Getting On And Chatting With The Internet Agent.I Had Bout 4-5K Worth Of Funiture.They Did Not Recognize The Sales Orders, No Account By Phone Number, Etc. Wow. They had many different excuses as to why they werent delivered. CB2 also has a wide variety of lighting, rugs, and home decor. Not Ms. Norma, she did what was right and I so appreciate and respect her for that. I will never again purchase here and discourage anybody from ever doing so. They are throwing us different dates and talking about November, then December and it keeps changing. And dont forget Slumberland furniture is available online! I have left multiple messages for the store, who refuses to pick up the phone. Price was right, less than $3000 (on sale) but I wonder about the quality. The reason it is clear that October 24, 2020 date was a confirmed date (and not a tentative date) is that (i) Ashley never sought to revise the delivery date and (ii) because (according to Ashley), it had left the factory. I got the parts like almost 2 months after the fact. I get that your job as a sales person to get people to buy stuff to make commission but when they tell you NO that means NO! Now it us the 12th and not here. So I went to the store and talked to the office manager and store manager, and they assured me I would get a coffee table replaced and I told them about the lamps and he went and got a part for 1 lamp . Someone else tried to help me and he quoted me a price that was double what I expected. Lexington Home Brands is an experienced player in designing, sourcing, and manufacturing upscale furnishings for both indoor and outdoor living spaces. the tape was rolled up and attached to the back of the buttons to secure it. She made my day. We just purchased a coffee table that happened to be too big for out our room and other furniture, we thought no problem because we can return it since we did not use it and we just left the warehouse to pick it up. Worst customer service over the phone! No one called and nothing was delivered. Once he was finally able to speak with someone, the delivery date was now over a month away. I had to reschedule that delivery because I will be out of town. They refused to give my money back or credit my card for the $1700. Ashley has a few different colors of fabric and styling choices to pick from. We seriously gave him the run around. Horrible customer service. Looks/feels terrible. Launched in 2002 as hammocks.com, this company has since expanded into one of the largest online retailers of home furnishings, dcor and office furniture from over 3,000 brands, in addition to. And they promised that coffee table set will be delivered by Nov 6th and the dining set on Nov 15th. The first time we were told to pay but they could not promise a delivery date. I bought 3 tables from Ashley showroom from Bavdhan, Pune. I tell him he's being extremely pushy. Of course the salesperson never showed or told us about this either. ConsumerAffairs is not a government agency. Shockingly, the DM now won't return my phone calls or emails. We have been fighting with them to get our billed correctly since July.. it's now November and it is still not right. The manager said it will be refunded back to my mom's card. The store provided the worst customer service experience I have ever dealt with. The padding in the spring-reinforced cushions degraded to the point that the seats were visibly misshapen. Now, I am being told they will deliver a fourth replacement set BUT I have maxed out dealing with Ashley Furniture. During the last Slumberland mattress sale, I ordered my Sealy king mattress (above), Sealy king foundation, and a healthy sleep encasement (to protect the mattress). The person we talked to said it shouldnt be a problem and that they would get back with us within 72 hours. I was told by salesperson Carl Lyon, prior to placing the order that, due to COVID, there would be a four-week delay in delivery, and that the tentative date for delivery would be October 9, 2020. Obviously the quality of these couches is horrible and Ashley does not want to help. I also want to mention, the sales associate at Slumberland had suggested we purchase an encasement for the mattresses in order to protect it from sweat, spills, dust mites, accidents, etc. A customer service rep called us from Colton, told us we shouldn't have accepted it and if we hadn't accepted it a replacement would have arrived in three days. I purchased a mattress with an adjustable base for my disabled mother. They can classify everything as normal wear and tear. I am to the point where I want to seek legal representation this has become so bad. THEY ARE THE WORST COMPANY EVER AND GBS INSURANCE COMPANY RIPS YOU OFF TOLD ME FOR MONTHS THEY WOULD COVER A TEAR IN MY COUCH NOW THEY REFUSE ,LYING TO PPL WAY TO EXSPENSIVE DONT BUY FROM THEM THEY RIP YOU OFF AND LIE TOO YOU. It was on back order then it came. I was delivery number 12, which you are able to track where your delivery is that day. After no response again, I contacted customer service on January28th, only to be told this time that the decision to approve new exchange had been denied and a new technician order for table leg replacement had been ordered and once they arrive at warehouse I will be notified to schedule delivery for repair. Went to Ashley Furniture Homestore in Flowood,MS on December 17 ,2020 there order the couch we paid for said it would be delivered January 22,2021 ! This is an overdue review, long story short I came into the store with my roommates during President's Day , we chose a couch and when it got delivered (2weeks) it didn't fit up our stairs so we had no choice but to send it back and go back to the store for a reselection. Not customer service. So bad. Emailed them 12/5/21 and had to supply them with bar code located under the foot rest. It is far from it!! I've had to go the store if I wanted to personally talk with anyone, and even then there was seldom anyone available to help with providing information on our order. Our store . A month later, the day before my move I called the store to see if I have a estimate delivery time or a time frame of delivery. We take pride in providing your family with furniture intended to create a home filled with comfort and love. We were expecting better. Ive never heard of such a thing! Keric? They do not have their act together and don't even bother letting you know that your order is not going to be delivered until you call them!!!! They delivered 4 chairs and not the table. Most of its pieces have a modern aesthetic with sleek, minimalist designs and muted tones. It's you (not me). But to make matters worse, when I tried to get a credit for just under $100 from Ashley, their customer service people refused to honor the written promise their salesperson wrote on two separate documents. The pandemic I could understand slowing the delivery of the bed as well but honestly my personal opinion is there was not a legitimate reason to make anyone wait five months to receive something they have consistently been paying for I am beyond disappointed with the customer service. They came right in did there job and was in and out within half a hour. Specialties: Slumberland St Louis - Des Peres is a part of the Slumberland family of home furniture and mattress stores. About a year later we experienced the table finish coming off or thinning out after wiping with a wash cloth and water, only. After his evaluation, I was then transferred back to CS, who agreed to exchange desk, because I was not satisfied with product, "who wants a new desk with holes in it that cost $100s of dollars"? 1,006 people follow this. I had selected the free Pick Up In-Store option because my home address was just outside of the 60-mile radius for delivery to my home. Worst location ever. Same thing with the dresser and chest white spots like when something was hastily prepared bc it wasnt dry yet. By May one of the legs came off. I have never experienced such awful customer service. On January 7th, 2023 I purchased a dinette table and 6 chairs which I received to my home on Jan. 13th. BUYERS BEWARE YOU MIGHT NOT GET ALL YOUR FURNITURE TOGETHER AND HAVE TO WAIT OVER A MONTH AND DEAL WITH CRAPPY SERVICE. Now I'm on hold with customer service yet again and nobody answering. The Greenville, SC, Ashley delivered us a sectional that was the wrong color. So, So, he asks me what I'm shopping for and I politely tell him what I'm looking for. They sent two men to inspect it. Of course, I called to get to the bottom of it and the manager knew what she tried to pull. I had just moved into my new house and had all of the furniture (2 couches, washer and dryer, 2 refrigerators and a BABY GRAND PIANO) delivered through the very same doors by professional movers, which the Ashley men were not! I found a shag carpet on sale. Bought Queen mattress M57331 on 3-5-2023. He asked me if I wanted the warranty and I asked him what it covered. Salesperson started to do some pricing and then told us it did not come in the full size. I was very polite in every visit and simply asked them to cancel my entire order and pick partially delivered furniture. I asked where in the contract it says it can't be accepted with a miniscule amount of dog hair. She took us straight to the memory foam pillows and told us if we bought one we would get one free. However, the table and four of the chairs were very unleveled, also there was slight wood damage underneath one side of the table with sharp tacks left sticking out underneath all four sides. At this point I'm over how patient I've been. I was told I would receive the furniture in April 2021. THAT is the quality of people you hire? This includes the Sommerford dining room collection, Windville collection, and Porter collection. None of their stores offer swatches. It is support service responsibility to address this issue. I ended up waiting over an year for that & still ended up doing it myself. I am in love with this mattress! I thought I'd purchased a new dinette set in good faith in the amount of $2,619.55, not one that has to be fully repaired. On to the mattress area. Fortunately for me, I chose not to purchase anything based upon my experience which was super negative. very poor customer service by HQ anf local store. This has been the worst furniture buying experience that I have ever had. My bed is currently sitting on the floor with the headboard leaning against a wall which is dangerous. Under Ron Wanek, who was later joined in the business by his son Todd Wanek, the company continued to expand.Unlike competitors such as Furniture Brands or La-Z-Boy, its growth was internal rather than through acquisitions. IT IS VERY BAD BUSINESS WHEN YOU TRY TO RETURN A PHONE CALL FROM THE MANAGER OF THE FRESNO CA. It came in a full size. It wouldn't make sense for someone to do this. I took the mattress off and noticed the Ashley installers used glue and staples to attach a structural support to the rails for the slats. Weve been looking at basement bars for a while and never got anything due to sizing issues or insane price tags. He brought me to the manager who tried to use various sales tactics to force me to make a decision. This is one of the most amazing times to be an online furniture shopper. Maybe it will be better when we return. Tech to come out and confirm wrong part. ANY Veteran and their family should boycott this place. Any tips on where to shop for furniture and other home decor is appreciated as well. They told me that their coverage doesn't include tears or fabric damage and many other issues. The technican installed the new sleeper shell and refused to take the old part away. We have tried several times to talk to the store manager Corey. It was rolled up in the truck. Is Slumberland a good place to shop for decent prices? Agreed they smell was horrible. 08.26.21 Still Nothing!!!! I first ordered a sealy and it was firm and i liked it, however i mentioned to them I would like a pillow top. First time visiting this store, not only is the furniture gorgeous but i had excellent service from team member Ifan Ishaq, we will definetely be back soon! So in the meantime, while waiting to hear about the replacement set I was told they would have to order the server which may take awhile to arrive, but they were willing to put a rush. This is the store that needs to be avoided. After waiting a month for a refund from Ashley, I get the check and deposit it into my account. The delivery guy gives you all of the info on the phone along with what is wrong THEN you get on the phone to tell me I have to wait up to 48 hours to find out when it will get here?! I bought a $3,000 couch 6 months ago, it broke after a few days. I purchased a dresser and 2 nightstands. So the delay in their arrival obviously permitted them time to smoke weed. I Have Since Sent A Follow Up Email 2 Days Ago Have Have Gotten No Response From Them.). Waited on the customer line for like 15mins and finally got to speak to a lady who now told me that NO CANCELLATION HAS SUBMITTED for this transaction, and asked me who I spoke to on 11/23/18. They call during work hours and leave a voicemail but when you email or call back they don't answer then claim they couldn't reach you. Before such time, she found it difficult to reach anyone at Ashley at best and felt they were avoiding her contact. Yesterday we finally got our delivery and even the damn delivery people have attitudes. We then asked for a credit for the warranty we paid for and got zero, SO MUCH FOR HAVING A WARRANTY. Not only that, there are NO PRE-DRILLED holes TO attach them. So which is it, on "backorder" or it's available to be "shipped out". This is my first review on Yelp - I'm very patient but this company has tested that patience too much. I was greeted by an associate named Marryem. Not only can you shop for your kitchen, dining room, living room, bedroom, home office, and entryway, you can also shop for your home theater, kids nursery or small space. SMH. Sales and discounts are a scam. In order to use the $130 we spent on the warranty we had to spend $499 on new Ashley merchandise. We purchased my daughters bedroom set with the Furniture Care Protection (FCP) plan. The had good quality about 15 years ago but now it is the pits. Products can be returned within 30 days with the purchase receipt. Let me be clear here, and state that neither my wife nor I are large people. However, the shipping time would be 5-6 weeks. Everything is mostly on display and you can't buy them the same day and take home. He is a fantastic salesperson. We argued it was Ashley actually violated the contract since the delivered products were defective, thus should not charge customers for the delivery fees and should absorb the cost itself. MS. NORMA THANK YOU AGAIN AND AGAIN! I will complement the delivery men. Do not buy from them. Confirmed the time. Star Furniture 3. After sales service is pathetic. Then I asked to double check that ALL my items was in stock at the warehouse and that everything will be available for my delivery date. She started us out on a $5000 mattress and wanted to progressively move us down the line. By September I finally had a technician order parts, but they never shipped. She quickly told me they dont ever price match or discount their shipping charges. I had to call family members to get me up. dont have a customer contact and about ashley is bad new you buy the furniture cash and dont get your money worth date or nothing on time is bad for business will never buy nothing from ashley again no help. DO NOT WASTE YOUR TIME/MONEY HERE, YOUR ONLY GETTING PLAYED! My "squeak free" bed frame squeaks. We're not talking small items either. No wonder the reviews are catastrophic! I placed a called to the customer service number at 9 am and spoke to someone name Chantelle or channel. So, we moved on to another mattress and spent another 30 minutes deciding. After walking around for about 10 minutes, a sales person talked to us because we passed by here (not because she sought us out). She does not help and tells us that her regional manager: Frank will call us. Sadly they didn't have them on the showroom floor; but worst off, they also do not offer color or fabric swatches. Customer service said they would check and get back to us. 6 Months then they say its not Covered. DO NOT BUY I paid an extra $250 to have a living room set delivered to my home in downtown SF. They didn't call us. This is why I write on her behalf today. The pros: Customers approve of plush and leather options overall. Beyond unacceptable. I thought, great, I will have it all by Thanksgiving as the estimated shipment for the UPS items was 11/25. I would recommend this store, Kevin Is All That And A Bag Of Chips! Bye. I had to get a ride and hobble through an almost empty store to only get them to LIE again to my face. At La-Z-Boy Home Furnishings & Dcor, ourfree design servicemakes the process of styling your home fun and easy. Disclosure: some of the links in this post are affiliate links. Instead i ONLY got "theres nothing i can do" I wouldn't be as mad if I knew he tried everything in his power to help. We call and we're ignored, we have been incredibly patient and this company does not deserve it. I was so mad! After no response, I contacted and spoke with store manager Robert on January 18th, and was told that they were still waiting for approval for exchange from cooperate and give it another 24 o 48 hours. Browse Our List of Top Rated MattressesUnlock The Coupons. poor delivery services, damaged sofa Ashley refused to credit or pickuo, HORRIBLE FURNITURE AND HORRIBLE DELIVERY SERVICE. they did not mention that it took 72 business hours for the hold to be uplifted. Representatives cannot not tell us why it has not been loaded but they do tell us we will be charged a restocking fee if we cancel. Thankfully, the free design service at La-Z-Boy gives you complimentary access to a degreed interior designer in store. There is so many issues to this horror story, but I will end with this scoring, 1) zero on customer service 2). I know we never will. But everything else will ruin the month following. Its been 4 months and we still sit on the floor. He helped us pick out beautiful couches & a very elegant looking kitchen table set. The previous reviews of poor service and furniture is not just talk; it is real! And of course THEY DIDNT CALL BACK. The companys website occasionally offers deals that do not require a discount code. Whatever type of designyou're going for, you will find right here, at your first stop for online furniture shopping. very professional and helpful. Our self-service claims portal makes it easy to file a claim and track the status of repairs any time, from anywhere. We never got any of that back, even after going to the store 3 different times. They also forgot to deliver the mattress pad we paid for. Support is Key!! Design your space from the comfort of your home. HOWEVER, in the same afternoon, we found similar sofas with muchhhh muchhhh cheaper offers and they do delivery in a week. He called the store and was again assured the rest of the frame would be delivered on Friday, July 10. PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Almost no sales reps and ones available don't want to do their jobs. Every time I call, no one has notes documented. If you want to purchase something from this store and receive it THREE months later, this is your place!!!! Spoken to store manager: Tekelia Steward. Been in there 3 times and after experiencing the same reaction every time, we permamently crossed them off our list. Ashley Furniture is one of the most popular furniture brands in the US. Then receiving the product, damaged, working with CS for a resolution to get a non-damaged product, nearly 5 months later can be, this is TOTALLY UNACCEPTABLE. Stay t;uned! This means that you can sit on the barstool but look like an elf because you need to place your arms up to reach the food on the table. ), and was told that it would take a few days for the rails to get back to the warehouse & back in the system so the new ones could be ordered and delivered out. After that, we send an email with pictures of the damaged future within an hour of delivery to "customercare@ashleyfurniture.com" and no one has responded to that email (We have proof of this). The clerk on the phone seemed helpful but and told me the order was cancelled. Very friendly in-store staff and delivery team. Very shady. Asks us why we don't want to consider their 0 interest financing. So where I am now? listen to these reviews a d go elsewhere. We are now at a lose for what to do. Top Value Alternative: Browse Wayfair FurnitureUnlock The Coupons. I have had the literal worst experience buying furniture. I recommend you buy anywhere but Ashley! It's been over 2 months that they have delivered a large order to my house along with a damaged coffee table. especially if it is on sale. Both Ashley and Furniture protection care do not honor protection plan and Ashley furniture leather products are bad and not upto standards. Ashley's price selection is wider than other stores with a range from around $650 - $4,500+. Albert garanteed me i was going to recive my order by that day. Ashley had already made the transaction on my credit card right after I walked out of the store that day! Horrendous. Finally, in May 2022 we went to the store because we recieved a bill and it was the incorrect amount. You expect us to just never let a dust particle of dog hair on the couch????? tables, dining sets, sectionals, sofas, recliners, accessories and more, so, you can rest assured that you'll find exactly what you want in no time. My family has been without for 3 months already. Ashley Furniture also has a price adjustment guarantee that allows price adjustments up to 30 days after a qualifying purchase. After spending countless hours on the phones I keep getting more promises of false delivery dates for the other stuff. NO RETURNS! Slumberland said I needed to make claim to the manufacturer. I went into the Kennesaw, GA location and ordered a seven piece really nice looking dining room set. The sales guy that sold us that couch fit it to all of our needs, was very attentive and answered all our questions. Within months experienced flaking/peeling and soon after pull tears from only sitting on couch (no animals, toy punctures, rough housing); even used leather protector. My wife told her that we are going to write a review about your service and her response was" go ahead and write whatever you like, my managers will not believe you" , so here I am writing a review and let's see if they believe us or not . We called customer service because one of the pieces wasn't going to fit in our room and it took forever before someone answered. Horrible, horrible customer service and products. Go somewhere else for your home furnishings. Sitting on the bed day 1 & the slack cracks on the side it's screwed in. Yes this was my experience I just want to put out there buyer beware. Needless to say, I walked out. Archived post. Emotionally traumatic experience I wouldn't wish on anyone. I Paid Cash For Furniture. When we called no one was any help the guy had no clue why we couldn't get our stuff delivered. We confirmed the delivery for today. Ashley fixed everything before Covid. There are very few like her left in the business industry. My husband and dad both go to the store with the part that is broken. I emailed the CEO and also mailed a letter but have not heard back. Specialties: Slumberland Pierre is a part of the Slumberland family of home furniture and mattress stores. Early 2020 the padding under the fabric of the non removable cushions started shifting and the sofas squeaked when reclining. All I have is damaged goods Stay away, go to pottery barn. I wish more furniture stores could be this gratifying!! The cons: Some issues with durability reported by customers. I bought mattresses for 4 different beds. Slumberland Furniture Close Menu Mattresses All Mattresses Adjustable Bases, Foundations & Frames Sheets, Pillows & more Chairs All Chairs Recliners Lift Chairs Accent Chairs Ottomans Chaises Living Rooms Patio Sectionals Sofas Loveseats & Apartment Sofas Futons Sleepers Chairs Ottomans Tables TV Stands & Wall Units Bedrooms Beds Room Groups No one contacted us to tell us we weren't gonna get our whole sectional . Terrible service, sales people will do anything to sell with empty promises (such as, picking a bed for you that is "guaranteed" to be delivered asap), terrible customer support, and NO guarantee as you spend hundreds (including a hefty delivery and service fee). Purchased a chair from Ashleys on Sept 15, 2022. (These will all break down the foam portion of the mattress.). I told them thats not honoring your warranty, so I said can I used the store credit to purchase a rug or lamp, they said yes but we still want the bed!

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